Terms of Service

Last updated September 24, 2026

1. What DialHaven does

DialHaven answers calls on behalf of client businesses using an AI voice assistant, especially after hours or when a call would otherwise go unanswered. The assistant can answer common questions, take messages, and schedule appointments on the client's calendar.

2. Disclosure to callers

Calls handled by DialHaven are answered by an automated assistant, not a human, and are transcribed with a written summary kept. This is disclosed at the start of each call. By continuing a call after this disclosure, you consent to it. If you do not consent, you may end the call and contact the business through another channel.

3. No professional advice

The assistant provides general scheduling and informational assistance only. It does not provide legal, medical, financial, or other professional advice, and nothing it says should be relied on as a binding offer, price quote, or guarantee on behalf of a client business unless separately confirmed by that business.

4. Accuracy

While we aim for the assistant to be accurate and helpful, AI-generated responses can occasionally be wrong or incomplete. Client businesses are responsible for confirming any appointment, quote, or commitment communicated through the assistant.

5. Acceptable use

You agree not to use DialHaven's phone numbers or website to transmit unlawful, abusive, or fraudulent content, or to attempt to interfere with or reverse-engineer the service.

6. Client responsibilities

Businesses using DialHaven are responsible for providing accurate business information (hours, services, availability) for the assistant to relay, and for complying with applicable telemarketing, recording-consent, and data protection laws in the jurisdictions where they operate.

7. Limitation of liability

DialHaven is provided "as is." To the fullest extent permitted by law, DialHaven is not liable for indirect, incidental, or consequential damages arising from use of the service, including missed messages, scheduling errors, or call disruptions.

8. Pricing and billing

DialHaven costs $349 per month per business location, plus a one-time $500 setup fee. The monthly fee includes 300 answered calls; additional answered calls are $1 each. Calls screened out as spam or robocalls are not counted. Service is month to month: you can cancel any time, effective at the end of the current billing month, with no early-termination fee.

9. 30-day money-back guarantee

If DialHaven does not book at least one appointment from a real caller onto your calendar during your first 30 days of service, we will refund your first monthly fee and your setup fee in full. To qualify: (a) your business line must forward unanswered or after-hours calls to DialHaven for the full 30 days; (b) calls placed by you, your staff, or for testing do not count as booked jobs, and do not disqualify you; and (c) you must request the refund by email to hello@dialhaven.net within 35 days of your service start date. The guarantee applies once per business. Refunds are issued to the original payment method, typically within 10 business days.

10. Changes

We may update these terms as the service evolves. Continued use of the service after changes take effect constitutes acceptance of the updated terms.

11. Contact

Questions about these terms: hello@dialhaven.net